19 Jun What is Delivery Management?
Is it a more general method of project management or the process of managing the movement of goods from one place to another?
In short, it depends.
It depends on who you are and what you’re looking for. If you’re a business in charge of getting results or “deliverables” to a customer or client, you’re probably looking to understand the former more. In this regard, this article does a good job at breaking down what delivery management is. For the latter case, you’ve come to the right place.
Delivery management examines how goods transfer from one location to the next. Sometimes called dispatch or fleet management, it answers the question, “How do we get this item from point A to point B?”
The person in charge of deliveries is usually called a delivery, logistics or dispatch manager. Delivery managers are often tasked with managing local delivery and driver operations. In smaller companies, they are often the middle point of contact between warehouses and those making deliveries. For more robust operations, orders are often programmatically processed, allowing delivery managers to focus on problem spots–like a delayed order.
Aside from simply viewing and processing the transportation of orders, delivery management also involves process improvement. Deliveries aim to be made more cost-efficiently and in less time, often while maintaining a high level of service. Such time and money-saving means, in the realm of delivery management, include reducing liability costs, vehicle tracking, and route optimization, and smart dispatch. Improving one’s delivery management process generally occurs when operations become too complex for a single person to handle.
Whether moving from a home-brew solution of managing multiple spreadsheets and calling delivery drivers to utilizing robust delivery management software, the end result is always the same–to get the customer what they ordered, when they want it.